Lola
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Articles
Recent activity by Lola-
I didn't receive my order confirmation email – what should I do?
Don't worry – this is a common issue and easy to resolve. Please follow these steps before contacting us.STEP 1 – Check your spam or junk folderOur confirmation emails are sometimes filtered as spa...
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Do I need a subscription to get tech support?
No. You do not need a subscription to get help.We offer a one-time fix for any single computer problem. You pay once, we resolve the issue, and there are no ongoing charges.For ongoing protection a...
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What membership plans are available?
Ailova·Care offers three types of plans. All plans include unlimited technical support for your devices.ONE-TIME FIXWhat you get: A single support session to fix one specific computer problem.Best ...
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How do I make text and icons bigger on my screen?
If text or icons on your screen are too small to read comfortably, you can increase the display size in a few steps.1. Right-click on any empty area of your Desktop. (Right-click means pressing th...
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How do I free up space on my computer?
If your computer is running slowly or showing "low disk space" warnings, these steps will help. These instructions are for Windows 10 computers.STEP 1 – Remove programmes you no longer useOld progr...
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The three tools that protect your computer
To stay safe online, every computer should have three basic protections in place. Here is what they are and what each one does.1. ANTI-VIRUS SOFTWAREWhat it does: Finds and removes viruses before t...
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Can Ailova‧Care access my computer after the session ends?
No. Once your support session is finished, we have no way to access your computer.Here is why you can be sure:When a session starts, a small temporary programme is downloaded to your computer to al...
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What are cookies? Should I accept them?
When you visit a website, you will often see a message asking if you accept "cookies." Here is a simple explanation.What are cookies?Cookies are small files a website saves on your computer. They h...
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How did I get a virus even though I have anti-virus software?
This is a very understandable question, and you are definitely not alone.The short answer: new viruses are created every single day – thousands of them. Anti-virus software works hard to catch them...
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How to spot a tech support scam – protect yourself
Tech support scams are becoming more common and more convincing. They often target older people. This article will help you recognise them and stay safe.WHAT Ailova‧Care WILL NEVER DOThis is the mo...