Lola
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Recent activity by Lola-
What can Ailova·Care help me with?
Our technicians can help with a wide range of computer problems. Here are the main areas we cover:Email and Microsoft Office- Setting up Outlook or other email programmes- Fixing crashes and errors...
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I got disconnected from my technician – how do I reconnect?
Don't worry – disconnections happen occasionally and are easy to fix.STEP 1 – Check your internet connectionMake sure your Wi-Fi or internet is working. If other people in your home are using the i...
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What is remote computer support and how does it work?
Remote support means we can help fix problems on your computer without anyone coming to your home.Here is how it works:1. You contact us by phone or chat.2. With your permission, we connect to your...
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What happens if Ailova·Care can't fix my problem?
Our technicians successfully resolve the vast majority of computer problems – and we will always be honest with you.If we work on your issue and find that we cannot solve it (for example, if it is ...
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How do I start a remote support session?
Before you start, have your Order ID ready. You can find it in your purchase confirmation email. It usually starts with the letter "U."STEP 1 – Find the Ailova·Care icon on your DesktopAfter your f...
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Is LogMeIn safe to use?
Yes. LogMeIn is a completely safe, professional remote access tool used by thousands of reputable companies around the world.Here is what you need to know:- Our technicians can only connect to your...
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How do I find my order or download my invoice?
You can view your order details and download your invoice through our Purchase Finder tool.STEP 1 – Open the Purchase FinderGo to the Purchase Finder page on our website and click the link.STEP 2 –...
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I didn't receive my order confirmation email – what should I do?
Don't worry – this is a common issue and easy to resolve. Please follow these steps before contacting us.STEP 1 – Check your spam or junk folderOur confirmation emails are sometimes filtered as spa...
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Do I need a subscription to get tech support?
No. You do not need a subscription to get help.We offer a one-time fix for any single computer problem. You pay once, we resolve the issue, and there are no ongoing charges.For ongoing protection a...
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What membership plans are available?
Ailova·Care offers three types of plans. All plans include unlimited technical support for your devices.ONE-TIME FIXWhat you get: A single support session to fix one specific computer problem.Best ...