What is remote computer support and how does it work?

Remote support means we can help fix problems on your computer without anyone coming to your home.

Here is how it works:
1. You contact us by phone or chat.
2. With your permission, we connect to your computer securely over the internet.
3. Our technician can see your screen and work on the problem while you watch.
4. You stay in control at all times. You can stop the session whenever you like.
5. Once we are finished, the remote connection is closed, and the tool is deleted from your computer automatically.

Is it safe?
Yes. We can only connect if you permit us. You can see everything the technician does. Once the session ends, we cannot reconnect unless you contact us again.

When can I access support?
We offer 24/7 support – every day of the year, day or night.