What happens if Ailova·Care can't fix my problem?

Our technicians successfully resolve the vast majority of computer problems – and we will always be honest with you.

If we work on your issue and find that we cannot solve it (for example, if it is a hardware fault that requires a physical repair), we will:
- Tell you clearly that we were unable to fix the problem
- Suggest some alternatives for what you can do next

We won't charge you for a session where we couldn't help you.

If your problem is not resolved, you can contact our team to discuss refund options or other solutions.