Lola
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Recent activity by Lola-
How do I cancel my subscription?
You can cancel your subscription at any time – no need to call us.STEP 1 – Open the Purchase FinderGo to our Purchase Finder and sign in with the email address you used when you purchased.STEP 2 – ...
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Will my subscription renew automatically?
Yes. Your Ailova·Care subscription renews automatically, so your protection continues without interruption.What to expect before renewal:- One month before your renewal date, we will send you a rem...
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How do I contact Ailova·Care by live chat?
Our live chat lets you speak with a real person in real time – no phone call needed.Chat is available in: English, German, French and Japanese.Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Eu...
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What can Ailova·Care help me with?
Our technicians can help with a wide range of computer problems. Here are the main areas we cover:Email and Microsoft Office- Setting up Outlook or other email programmes- Fixing crashes and errors...
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I got disconnected from my technician – how do I reconnect?
Don't worry – disconnections happen occasionally and are easy to fix.STEP 1 – Check your internet connectionMake sure your Wi-Fi or internet is working. If other people in your home are using the i...
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What is remote computer support and how does it work?
Remote support means we can help fix problems on your computer without anyone coming to your home.Here is how it works:1. You contact us by phone or chat.2. With your permission, we connect to your...
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What happens if Ailova·Care can't fix my problem?
Our technicians successfully resolve the vast majority of computer problems – and we will always be honest with you.If we work on your issue and find that we cannot solve it (for example, if it is ...
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How do I start a remote support session?
Before you start, have your Order ID ready. You can find it in your purchase confirmation email. It usually starts with the letter "U."STEP 1 – Find the Ailova·Care icon on your DesktopAfter your f...
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Is LogMeIn safe to use?
Yes. LogMeIn is a completely safe, professional remote access tool used by thousands of reputable companies around the world.Here is what you need to know:- Our technicians can only connect to your...
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How do I find my order or download my invoice?
You can view your order details and download your invoice through our Purchase Finder tool.STEP 1 – Open the Purchase FinderGo to the Purchase Finder page on our website and click the link.STEP 2 –...