How did I get a virus even though I have anti-virus software?

This is a very understandable question, and you are definitely not alone.

The short answer: new viruses are created every single day – thousands of them. Anti-virus software works hard to catch them, but a small number of brand-new threats can slip through before the software has had a chance to update.

When this happens, the virus can:
- Disable your anti-virus program so it can no longer protect you
- Start showing unwanted pop-up windows
- Slow down or block your internet browsing

This does not mean your anti-virus failed you – it just means you encountered one of the rare new threats that got through.

What should you do?
Don't panic. Our technicians deal with this every day and can usually remove the infection completely from your computer – without you needing to do anything complicated.

If your computer is:
- Running slower than usual
- Showing unusual pop-up messages
- Blocking websites or programmes

Please contact us and, we will take care of it.